ci44's Privacy Policy

1 Introduction & Scope

The ci44 platform is committed to ensuring a safe and reliable online gaming environment for players in Bangladesh. This privacy policy describes what information is collected about you when you use the ci44 website and related services, why it is collected, how it is used, and what measures we take to protect your information.

By accessing this website or creating an account, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms & Conditions.

This policy applies to all registered and unregistered users of the ci44 platform. If you do not agree with any term of this policy, please refrain from using our platform.

2 What Information We Collect

ci44 may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Account username and password (stored in encrypted form)
• National ID or passport details (during KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transactions)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Gaming Activity Information

• Which games were played and for how long
• Bet amounts and results
• Records of bonus and promotion usage

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session information
• Login date, time, and location

3 Purpose of Using Your Information

ci44 uses your information for the following purposes:

3.1 Account Management

Your registration information is used to create, verify, and manage your account. Through age verification, ci44 ensures that only individuals aged 21 or above are using the platform.

3.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. This information is also required to prevent fraud and comply with anti-money laundering (AML) regulations.

3.3 Providing Customer Support

Our support team uses your information to resolve any account-related issues. Your account information may be verified when assistance is provided through 24/7 live chat and the email [email protected].

3.4 Security & Fraud Prevention

Technical information is used to detect and prevent unusual activity, stop multiple account creation, and ensure the security of the platform.

3.5 Responsible Gaming

By analysing your gaming activity patterns, ci44 may provide responsible gaming advice or impose restrictions where necessary.

4 Sharing Information with Third Parties

ci44 does not sell or rent your personal information. However, limited information may be shared with third parties in the following circumstances:

4.1 Payment Processors

The minimum financial information necessary to complete transactions with bKash, Nagad, and Rocket is shared. These payment services are governed by their own privacy policies.

4.2 Technology Service Providers

We work with trusted technology partners to operate the platform. These partners are bound by strict confidentiality agreements and are given access only to the information needed for their specific tasks.

4.3 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law. In such cases, ci44 will disclose only the minimum information legally required.

5 Cookies & Tracking Technologies

The ci44 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that improve the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform — they are used to maintain login sessions, verify security, and save your preferences.

5.2 Analytics Cookies

Analytics cookies are used to understand usage patterns on the platform and to improve the quality of the service. This information is generally analysed in aggregated and anonymised form.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

6 Data Security Measures

ci44 applies industry-standard technical and administrative security measures to protect your information:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — advanced hashing algorithms are used.
• Access Controls: Only authorised staff can access your information, and only for specific required purposes.
• Regular Security Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Data Backup: Secure backups of your data are maintained so that information is not lost due to any technical issue.

However, no internet technology is 100% secure. We make every effort to protect your information, but absolute security cannot be guaranteed.

7 Data Retention Period

ci44 retains your information for as long as necessary:

• Information for active accounts is retained for as long as the account remains open.
• Financial and transaction information may be retained for a specific period after account closure, in accordance with applicable laws and regulatory requirements.
• Information related to fraud or legal disputes is kept until the matter is fully resolved.
• Technical log data is generally retained for a short period.

8 Your Rights

As a user of the ci44 platform, you have the following rights:

8.1 Right to Access Information

You have the right to request details of what information ci44 holds about you.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, information that must be retained to fulfil legal obligations may be kept for legitimate reasons.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing or analytics purposes.

To exercise these rights or for any data protection-related questions, please contact us.

9 Privacy of Minors

The ci44 platform is for individuals aged 21 or above only. We do not knowingly collect any information from minors. If we become aware that a minor has registered an account, we will immediately close that account and delete all associated information.

If you suspect that your child or a minor you know has created an account on ci44, please contact our support team immediately.

10 Policy Changes & Updates

ci44 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Post a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, the ci44 support team is always ready to assist you. Ways to reach us:

We treat all privacy-related requests with due seriousness and aim to respond as quickly as possible.